Multinational-led qualification begins in September as demand takes-off for Global Business Services

  • Release Date: 01/06/2018
Multinational-led qualification begins in September as demand takes-off for Global Business Services roles in Ireland
• New Indeed research shows big increase in supply and demand in Ireland for roles in the area of Global Business Services (GBS)

• Vacancies posted for roles such as ‘Programme Manager’ and ‘Data Analyst’ up over 52 percent since the      start of 2017. User clicks up almost 44 percent.  

•   A new industry led qualification in GBS Career Pathway is commencing in DIT this September.

•   New qualification instigated by American Chamber of Commerce members and IDA Ireland.

•   Showcase event at DIT Grangegorman at 8.30am on Friday, 1 June, 2018
Issued 1 June, 2018.  According to new research by jobs search engine Indeed, Ireland is becoming a global centre for roles with cross-functional job titles such as Operations Associate (up 121%), Programme Manager (up 118%), Risk Manager (up 101%), Senior Technical Support (up 94%) and Data Analyst (up 70%). In total, vacancies posted on the site classed as ‘Global Business Services roles’ are up 52.3 per cent since the start of 2017.
The research, conducted on behalf of the American Chamber found that user clicks on these job postings in Ireland are up 43.6 percent in the same period.  This September will see the commencement of a new Global Business Services Career Pathway qualification at DIT, a qualification which delivers the knowledge and skills required to perform successfully in a global business environment.    
The new qualification will aim to help Ireland to:
•           attract and retain the best talent in a competitive workforce environment,
•           move up the value chain and create an internal pipeline of talent,
•           re-configure the GBS workplace to unlock the potential of current talent
The programme, aimed at employees of multi-nationals, will be certified by the Dublin Institute of Technology (DIT) and jointly delivered by DIT and one of the world leaders in GBS development, The Hackett Institute. The programme will focus on building core knowledge and skills based on best practices, improve the agility and ability of staff to respond to change, improve customer focus and people management skills, and develop the ability within organisations to manage the changes that are essential for moving toward a value-creating, integrated business services model.
The American Chamber’s Global Strategic Services forum, which was instrumental to the development of the qualification, believes it will place Ireland at the forefront of this new area by equipping Irish employees of multi-nationals with the skills they need to lead on Global Business Services.  The forum comprise US companies at the forefront of this area, leading projects including robotics, finance and IT innovation, augmented reality, cyber, employee experience, across the globe – from Ireland.  
The American Chamber and DIT will host a showcase event to launch the new qualification on Friday 1 June in DIT, Grangegorman from 8.30 to 11.30 to illustrate the scope and scale of business services in Ireland, as well as the range of jobs in this area. The programme includes participation from among others, Indeed, Pfizer GFS, Ingersoll Rand, Hertz, Dell EMC, Pramerica, Microsoft, and Oracle.
Speaking about the Global Business Services Career Pathway qualification, Miriam O’Keeffe, American Chamber Programmes Director said: “We were delighted to have played a role in making this happen with a prestigious college such as DIT.  We know that our member companies place increasing emphasis on the importance of continued learning."
Dr Katrina Lawlor, Dean of the College of Business at Dublin Institute of Technology said:
“We are delighted to be working with Technology Ireland ICT Skillnet, the Hackett Institute, the American Chamber of Commerce Ireland and IDA Ireland on this really important initiative for the Global Business Service in Ireland.  The programme is a global first, and for the Global Business Services sector it provides a professional accreditation pathway that will enhance and retain high quality talent in the industry.  We expect the returns from this initiative to be significant.”